AI Is Not the Solution to the Customer Experience in Australia … Yet
For all the interest in leveraging AI to enhance the customer experience, in Australia customers continue to prefer human-led interactions. Image: terovesalainen/ADobe Stock Despite hype surrounding AI, automation and the digital customer experience, Australians aren’t quite willing to let go of person-to-person interactions. Not yet, anyway. Research from Qualtrics and SAP’s Centre for Experience Management