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For all the interest in leveraging AI to enhance the customer experience, in Australia customers continue to prefer human-led interactions. Image: terovesalainen/ADobe Stock Despite hype surrounding AI, automation and the digital customer experience, Australians aren’t quite willing to let go of person-to-person interactions. Not yet, anyway. Research from Qualtrics and SAP’s Centre for Experience Management
Credit: Unsplash/CC0 Public Domain In the face of the biodiversity crisis, and alarming data showing a 69% decline in global animal populations since 1970, researchers are banking on a cool solution to help save species from extinction. Much like egg-freezing is used to preserve human fertility options for a later date, the cryo-freezing of genetic