Chatbots were the next big thing: what happened?

Chatbots were the next big thing: what happened?

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Oh, how the headlines blared: “…the 2016 bot paradigm shift is going to be far more disruptive and interesting than the last decade’s move from Web to mobile apps.” Chatbots were The Next Big Thing. Our hopes were sky high. Bright-eyed and bushy-tailed, the industry was ripe for a new era of innovation: it was time…