Hexbyte  Hacker News  Computers On Hold for 45 Minutes? It Might Be Your Secret Customer Score.

Hexbyte Hacker News Computers On Hold for 45 Minutes? It Might Be Your Secret Customer Score.

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Two people call customer service at the same time to complain about the same thing. One waits a few seconds before a representative gets on the line. The other stays on hold. Why the difference? There’s a good chance it has something to do with a rating known as a customer lifetime value, or CLV.…

Your Next Glass of Wine Might Be a Fake—and You’ll Love It

Your Next Glass of Wine Might Be a Fake—and You’ll Love It

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Ari Walker had been working in the wine business for a few months when the dreams started. He didn’t know much about wine; he’d left college and taken a job at a distributor because his wife was pregnant and they needed money. But the more he tasted and read, the more entranced he became. Soon…