Chatbots were the next big thing: what happened?

Chatbots were the next big thing: what happened?

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Oh, how the headlines blared: “…the 2016 bot paradigm shift is going to be far more disruptive and interesting than the last decade’s move from Web to mobile apps.” Chatbots were The Next Big Thing. Our hopes were sky high. Bright-eyed and bushy-tailed, the industry was ripe for a new era of innovation: it was time…

AI Chatbots Try to Schedule Meetings—Without Enraging Us

AI Chatbots Try to Schedule Meetings—Without Enraging Us

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I was in the middle of my usual morning routine—40 reps of How Will I Pay These Damn Bills and 30 minutes on the treadmill of Where Did I Go Wrong—when my laptop chimed and an email notification burst onto my screen. Hi John, Stefanie let me know this meeting will be Tuesday. I’ll go…